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Working With Visually Impaired Patients

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Identifying blind and visually impaired patients
 

  • Not all blind and visually impaired use a cane or guide dog.

  • Ask if a patient has trouble seeing or reading prescription labels.

  • Notice if a patient doesn't drive, requests delivery, or has someone else pick up their prescriptions.

  • Look for medications that treat conditions such as glaucoma, macular degeneration, diabetes, stroke, TBI, vestibular issues, etc. that might impair vision or reading ability.

Make it easy to request
 

  • Train all staff on your policies and accessibility equipment.

  • Promote your accessibility services (phone, website, app, counter).

  • Don't make BVI patients wait longer than other patients.

  • Don't impose a surcharge or extra fee.

Best Practices

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Audible
 

  • Provide start/stop, volume control and ear bud access for privacy.

  • Clear voice.

  • Minimize background noise.

  • Ensure the durability of the device, label and adhesive until the expiration date.

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Large Print
 

  • 18-point bold font.

  • Non-glossy paper and tape.

  • High contrast between text and background color.

  • Sentence case, non-condensed, san-serif font, such as Arial.

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Braille
 

  • Use contracted (Grade 2) braille.

  • Emboss braille labels on transparent material.

  • Do not fold braille labels (it can damage the embossed dots).

Full list of best practices:  https://www.access-board.gov/rx.html

Pharmacy Grant Assistance

 

There are still Missouri RxCares Grant funds available to assist independent pharmacies with equipment and set up costs for accessible prescription labels.

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